We at Lucky Paws want you and your pets to be healthy and happy. If for some reason you are not please contact us so we can find a solution. All unopened items have a 30 day return policy with proof of purchase. Opened items follow manufacturer policy for defectiveness past the 30 day return policy. Opened consumables such as food and holistic medicine can not be returned once opened and used or depending state law will follow whatever local laws are in place. Please contact us immediately if you need a solution so we can do our best to take care of you. Thank you for shopping small and we appreciate all of you.